General Questions about Matter-Enabled Devices
138626 There are two methods to set up a TP-Link Matter-enabled device. This section will go over both of these options.
Option 1: Using a TP-Link Official App (Tapo or Kasa).
For how to set up a TP-Link Matter product with its corresponding TP-Link official app, Kasa or Tapo, please refer to the setup video below or this FAQ.
Note: The examples above use Tapo as the example. The steps for Matter setup in Kasa are similar.
Option 2: Using a third-party Matter-enabled App.
Generally speaking, Option 1 is the recommended method. However, with Matter-enabled devices, you have the option of setting the product up in a 3rd party controller, such as Alexa, Google Assistant, Apple HomeKit, or Samsung SmartThings.
A: TP-Link has created easy-to-follow instructions for setting up a TP-Link Matter-enabled product in the setup video below or in this FAQ.
B: Another benefit of Matter is being able to set up your TP-Link Matter-enabled devices on multiple third-party apps. This is also known as Multi-admin. For example, you can have your device set up in Apple Home, you could also set it up in Alexa or Google Assistant.
Please refer to the step-by-step directions in the video below or in this FAQ.
Q1: Why did my Matter setup process fail?
A1: If the setup of your Matter-enabled device in a third-party App fails, please refer to this FAQ for step-by-step guidance.
Q2: How do I troubleshoot a failed Matter setup on a third-party app?
A2: If you fail to set up your Matter devices, please refer to the FAQ for step-by-step guidance.
In most cases, these two tips can help resolve most concerns of a failed third-party setup.
1. Matter requirements check
- Please check whether the smart home App and corresponding hub are Matter-enabled.
- Please check whether your phone and the hub are connecting to the same Wi-Fi.
- Please check whether Bluetooth on your phone is enabled.
2. Factory Reset
To reset the TP-Link Matter Devices to factory default settings and re-enable pairing mode, please press and hold the Reset button for at least 10 seconds.
Notes:
- For smart plugs, the power button is also the Reset button.
- For smart switches, there is a Reset button below the on/off button.
- To smart bulbs, please repeat switching the Tapo bulb three times (Kasa bulb five times), pausing for one second in between. Then wait for the bulb to blink three times.
Q1: Will you need a Matter Hub to set up a Matter-enabled device with Matter?
A1: Yes, Matter Hub—also called Matter Controller is required for a Matter-enabled device to be set up with the corresponding smart home App.
Matter Hub can be built into other devices (such as Apple TV, Alexa Echo 3rd Gen, Google Nets Hub, and so on) or even be a smartphone App (such as the LG ThinQ App).
Here we take Google, Alexa, Apple, and Samsung as examples (The following information was collected in May 2023, please consult the corresponding manufacturers for more updates):
Google ——Device list that can be a Matter Hub (Click here for more information):
Minimum Version Required for Google Home App: 2.62.1.15 or later.
|
Device Type |
Device Name |
|
Wi-Fi Routers |
Nest Wi-Fi Pro (Wi-Fi 6E) |
|
Speakers |
Google Home, Google Home Mini, Nest Mini, Nest Audio |
|
Displays |
Nest Hub (1st gen), Nest Hub (2nd gen), Nest Hub Max |
Alexa——Device list that can be a Matter Hub (Click here for more information):
Minimum Version Required for Alexa App: 2.2.491118.0 or later.
|
Type |
Device Name |
|
Echo/Echo Dot |
5th Gen: Echo Dot, Echo Dot (Gen 5 with Clock) 4th Gen: Echo, Echo Dot, Echo Dot (Gen 4 with Clock) 3rd Gen: Echo, Echo Dot, Echo Dot (Gen 3 with Clock) |
|
Echo Show |
3rd Gen: Echo Show 10, Echo Show 15 2nd Gen: Echo Show 8, Echo Show 5 1st Gen: Echo Show, Echo Show 8 |
|
Echo Studio |
/ |
|
Echo Input |
/ |
|
Echo Flex |
/ |
Apple (Click here for more information):
Minimum OS Required for IOS device: iOS16.2 or later.
Apple supports setting up HomePod, HomePod mini, or Apple TV as a Matter Hub.
Samsung (Click here for more information):
Samsung is building its SmartThings hub software into Aeotec Smart Home Hub (V3/V4), Samsung SmartThings Hub (V3/V4), 2022 Samsung Smart TVs, Smart Monitors, and Family Hub refrigerators, allowing them to control Matter smart home devices.
Q2: Can I continue adding Matter-enabled devices to Tapo/Kasa App after successfully setting up with Matter?
A2: Yes, let the smartphone and Matter-enabled device be in the same local network. The main page of the Tapo/Kasa App will pop up a window to inform you that a new device has been discovered. You could also manually click‘+’ on the upper right of the main page to add the device.
Conversely, if you’ve set up your Matter device with the Tapo App first, you can also set it up with the Matter-enabled smart home App within 15 minutes of powering on.
Q3: What if the Matter Hub paired with the corresponding Matter smart home App disconnects from the Router or is removed from the App?
A3: If the Matter Hub disconnects from your home Router, the Matter-enabled device will not be able to be controlled. Control will resume when the Matter Hub reconnects to the Router.
If the Matter Hub is removed from the App, the Matter-enabled device will be removed from the corresponding App, but it will not affect the use of the device in other Apps.
Q4: What if the Matter-enabled device is removed from the connected Apps?
A4：If the Matter device is removed from one of the connected Apps, the Matter device could still be controlled in other connected Apps.
If the Matter device is removed from all the Matter Apps, you will need to restart or reset it to restore Matter pairing mode.
Q5: What if the Matter-enabled device is removed from Tapo/Kasa App?
A5: The Matter-enabled device would be factory reset and shows unresponsive in all the connected Apps.
To know more about what matter is and its advantages, please refer to this article.
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