What Should I do if I am Unable to Make my TP-Link Smart Devices Work with Alexa
Note: This troubleshooting FAQ is for devices that connect to the Tapo app. For Matter devices, please refer to this FAQ.
Case 1: Unable to link with Alexa
- Ensure your Tapo/Kasa and Alexa app is up to date. It is recommended to try uninstalling and reinstalling the two apps that need to be linked.
- For Android phones, if you are brought to a web page instead of the Alexa/Tapo/Kasa after starting the link procedure, please check your app settings to ensure they are as follows:
- If you start the link process in Alexa (enable the skill) but it fails, please try to start the link process in Tapo/Kasa instead, by opening the app, then selecting Me → Third-Party Services.
- If you are still unable to finish the link procedure, please contact TP-Link technical support and provide the exact time you encountered difficulty connecting to Alexa.
Case 2: Unable to discover the device, or some devices do not appear in the Alexa app
- Speak the voice command "discover my devices" to rediscover the device.
- Disable and then re-enable the skill. Please refer to the steps below.
- Reset your Tapo/Kasa devices and re-link them in Tapo/Kasa app.
How to reset a Smart Camera: Kasa | Tapo
How to reset a Smart Bulb: Kasa | Tapo
How to reset a Smart Plug: Kasa | Tapo
- If your devices still can’t be discovered in the Alexa app, please note the time of your most recent attempt to discover devices and contact TP-Link technical support.
Case 3: Unable to watch live stream in Alexa app/Echo Show
Note: Not all cameras support this feature.
- Disable Wi-Fi on your phone, and verify whether you can access the device via cellular data in the Tapo/Kasa app. If not, please refer to this FAQ for troubleshooting steps.
- If you can successfully access the device in the Tapo/Kasa app via cellular data, please note the time of the most recent failed attempt and contact TP-Link technical support.
Case 4: Device is not responding to voice commands
- Verify whether you can manually control the device in the Alexa app. If not, please refer to troubleshooting steps below.
- Ensure that you logged in to the primary user account in the Alexa app. A Household account cannot control devices via voice commands. If you are unsure, use the voice command to have Alexa switch accounts: "Alexa, switch accounts".
Case 5: Unable to control device in Alexa app
- Disable Wi-Fi on your phone, then verify whether you can access the device via cellular data on the Tapo/Kasa app. If not, please refer to this FAQ for device network troubleshooting.
- If you can successfully control the device in the Tapo/Kasa app via cellular data, please note the time of your most recent attempt to manage the device in Alexa and contact TP-Link technical support.
Is this faq useful?
Your feedback helps improve this site.
TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.