Warranty Terms and Conditions
Limited Warranty
TP-Link UK provides a limited warranty on all eligible TP-Link products purchased in the United Kingdom & Ireland.
The limited warranty is only valid for products originally purchased from TP-Link UK authorized distributor or retailer. Any product which is purchased from private person or unauthorized dealer is in the risk not to be entitled to receive TP-Link UK warranty service.
The warranty time starts from the purchase date of your original product no matter how many replacements are made during the warranty period.
The warranty covers the main device, antenna and external power supply for any material or workmanship defects. Packaging, various cables, software products, technical data and other accessories are not covered under this warranty.
The warranty does not cover damage caused by physical abuse, accident, natural disaster, or use which is different from the TP-Link’s advice and instructions.
TP-Link UK will only be able to replace defective product with a same model or an equivalent product. No option of upgrading to or substituting different products. The maximum liability of TP-Link UK is equal to, and no higher than the products purchased price.
TP-Link UK will not provide refund or reimburse postage for faulty items being returned for replacement.
TP-Link UK is not responsible for International Warranty Service. The warranty service is only valid for all eligible TP-Link products which are purchased and used in the UK & Ireland. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by TP-Link UK.
Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty.
PLEASE RETAIN THE INVOICE OR RECEIPT to verify the purchase for any warranty claim.TP-Link UK may decline to offer warranty service if the effective invoice or receipt is failed to be produced.
Click here to view "Warranty Exemptions"
Click here to view "GDPR Policy"
Warranty Exemptions
Conditions disqualifying a product from Warranty include but are not limited to the following:
- Any defect caused by misuse, improper installation or maintenance that is not required by TP-Link UK Lt destruction;
- Any defect caused by software, virus or improper use of self-made and non-public software;
- Any product beyond the limited free replacement and repair period;
- Any unauthorised obliteration or damage to the product barcode;
- Any discrepancy between the product type and barcode or warranty card;
- Any unauthorised modification to the supporting setting files, or any authorized disassembly and repair;
- Any defect caused by improper use in the working conditions beyond those stated in the literature (for example: working conditions that are too hot/cold, wet/dry; high sea-level; instable electric current and voltage and so on)
- Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, over exertion and so on;
- Any defect caused by transportation or loading during returning voyage;
- Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
- Any other defects that are not caused by workmanship, technique, product quality and the like;
Conditions that Disqualify Product from Warranty in the external power supply include:
- The returned power supply has obvious damage, fissure, broken legs, severe deformation;
- The returned power cord is broken, has naked core and damages like this.
Warranty Period
From 18th Jan. 2021, TP-LINK UK official launched the TP-Link Registration & Warranty System, all customers will be required to register product when you claim warranty service. For more information about this system, please kindly check here: “Introduction of Registration & Warranty System”
| Product type | Warranty Period |
|---|---|
| TP-Link SOHO Products | 3 Years |
| TP-Link Smart Home Products | 2 Years* |
| Accessories & Outdoor AP & Antennas | 2 Years* |
| TP-Link SMB Products | Limited Lifetime Warranty* |
| TP-Link VIGI Insight Cam & TP-Link VIGI NVR | 5 Years* |
| External Battery Within Below Product Package & Bluetooth Adapter | 1 Year |
| Wi-Fi Router | ||
| AC/AX Wireless Router | AC/AX Wireless Router | AC/AX Wireless Router |
| Archer AX90 | Archer AX11000 | Archer A5 |
| Archer AX73 | Archer AX6000 | Archer A7/A5 |
| Archer AX50/55 | Archer C5400 | Archer C1200 |
| Archer AX20/10 | Archer C5400X | Archer C2 |
| Archer GX90 | Archer C4000 | Archer C20i |
| Archer C3200 | Archer C2300 | |
| Archer C2600 | ||
| N Router | Mini Pocket Router | Archer C3150 |
| TL-WR940N | TL-WR902AC | Archer C50/C58/59 |
| TL-WR841N | TL-WR802N | Archer C6/C60/C64 |
| TL-WR810N | Archer C7/C9 | |
| Touch P5 | ||
| Whole Home Wi-Fi System | ||
| Deco M5/M9 Plus | Deco P9/P7 | HX220 |
| Deco M4/M3/M3W | Deco E3/E4 | HC220-G5 |
| Deco X90/X68/X60/X50 | ||
| Deco X20/X20-4G/X20-DSL | ||
| DSL Modem & Router3 | ||
| Wireless VDSL/ADSL Modem Router | VoIP VDSL/ADSL Modem Router | Wireless ADSL2+Modem Router |
| Archer VR2800/VR2600/VR2100 | TD-VG5612 | Archer D2 |
| Archer VR1210v | Archer D20 | |
| Archer VR900 | Archer D50 | |
| Archer VR600 | TD-W8960N | |
| Archer VR400 | TD-W8961N | |
| Archer VR200 | TD-W8968 | |
| TD-W9970 | ||
| TD-W9960 | ||
| 3G / 4G Router3 | ||
| Router | 3G USB Dongle | |
| Archer MR200 | MA180 | |
| Archer MR400 | MA260 | |
| Archer MR600 | ||
| TL-MR3020 | ||
| TL-MR3420 | ||
| TL-MR6400/MR6500v | ||
| Mobile Wi-Fi | ||
| M7650 | M7350 | M7200 |
| M7450 | M7300 | |
| Powerline Adapters | ||
| AV 2000 Series | AV 1300 Series | AV 1200 Series |
| TL-WPA9610 KIT | TL-PA8010P KIT | TL-PA8010 KIT |
| TL-PA9020P KIT | TL-PA8033P KIT | TL-PA8010P KIT V1 |
| TL-PA9020 KIT | TL-WPA8630 KIT V2 | TL-PA8030P KIT |
| TL-WPA8630P KIT/TL-WPA8631P KIT | TL-WPA8630 KIT | |
| AV 1000 Series | AV 600 Series | AV 500 Series |
| TL-PA7010 KIT | TL-PA4010 KIT/TL-PA4010P KIT | TL-WPA4530 KIT |
| TL-PA7010P KIT | TL-PA4016P KIT | |
| TL-PA7017 KIT/TL-PA7017P KIT | TL-PA4020P KIT | |
| TL-PA7020 KIT/TL-PA7027P KIT | TL-PA4022P KIT | |
| TL-PA7020P KIT/TL-PA7027P KIT | TL-WPA4220 KIT | |
| TL-PA711 KIT/TL-PA717 KIT | TL-WPA4220T KIT | |
| TL-WPA7510 KIT/TL-WPA7517 KIT | TL-WPA4226 KIT | |
| TL-WPA8730 KIT | ||
| AV 200 Series | ||
| TL-WPA281 KIT V3 (UK) | ||
| Range Extenders | ||
| Wireless AC | 300Mbps Wireless Range Extender | |
| RE200/205/220/230 | TL-WA850RE | |
| RE300/305/315/330/360/365 | TL-WA854RE | |
| RE450/550/500X/505X | TL-WA855RE | |
| RE600X/605X | TL-WA860RE | |
| Access Points | ||
| AC Access Points | N Access Points | Outdoor Wireless Access Point |
| AP500 | TL-WA901ND/TL-WA801ND | TL-WA7210N |
| AP300 | TL-WA901N | |
| AP200 | ||
| Unmanaged Pure-Gigabit Switch3 | ||
| 8-port | 5-port | |
| TL-SG1008D V6 | TL-SG1005D V6 | |
| TL-SG108 | TL-SG105 | |
| Unmanaged 10/100M Switch3 | ||
| 24-port | 16-port | 8-port |
| TL-SF1024M | TL-SF1016D | TL-SF1008D |
| TL-SG1008D V6 | ||
| 5-port | ||
| TL-SF1005D | ||
| TL-SG1005D V6 | ||
| Adapters | ||
| Wireless USB Adapter | Wireless PCI Express/PCI Adapter | Gigabit PCI Network Adapter |
| Archer T1U | Archer T4E | TG-3468 |
| Archer T2U/Plus/Nano | Archer T6E | TG-3269 |
| Archer T2UH | Archer T9E | |
| Archer T3U/Plus | Archer T5E | |
| Archer T4U/T4UH | TL-WN851ND | |
| Archer T9UH | TL-WN881ND | |
| TL-WDN4800 | ||
| TL-WN725N | Archer TX3000E/TX50E | |
| TL-WN822N/TL-WN823N | Archer TXE75E | |
| TX401 | ||
| Lightwave Switch3 | ||
| LS1008 | LS1005 | |
| Business Wi-Fi | ||
| EAP Series Soution | CAP Series Soution | Management Platform |
| EAP330/EAP320/EAP220/EAP120 (EOL) | CAP1750 (EOL) | OC200 |
| EAP265 HD | CAP1200 | AC500 |
| EAP245/EAP110/EAP115 | CAP300 (EOL) | AC50 |
| EAP225/Wall | ||
| EAP660 HD/EAP620 HD | ||
| EAP610 | ||
| EAP615/EAP235/EAP230-Wall | ||
| EAP115/Wall | ||
| EAP650-Outdoor | ||
| L3/L2+ Managed Switch3 | ||
| 52-port | 48-port | 28-port |
| T3700G-52TQ | T2600G-52TS | T3700G-28TQ |
| T2700G-28TQ (EOL) | ||
| T2700G-28TQ-L1000 | ||
| L2 Managed Switch3 | ||
| 52-port | 48-port | 24-port |
| T3700G-52TQ | TL-SL3452 (EOL) | TL-SG5428 (EOL) |
| T2600G-52TS (TL-SG3452) | T2600G-28TS (TL-SG3424) | |
| TL-SL3428 (v3) (EOL) | ||
| TL-SL5428E (EOL) | ||
| 16-port | 12-port | 8-port |
| TL-SG3216 | TL-SG5412F (EOL) | TL-SG3210 |
| T2600G-18TS | T2500G-10TS | |
| Smart Switch3 | ||
| 48-port | 24-port | 16-port |
| T1600G-52TS (TL-SG2452) | T1700G-28TQ | TL-SG2216 |
| T1600G-28TS (TL-SG2424) | TL-SL2218 (EOL) | |
| TL-SL2428 (EOL) | T1600G-18TS | |
| 12-port | 8-port | |
| T1700X-16TS | TL-SG2008 | |
| TL-SL2210 (EOL) | ||
| T1500G-8T | ||
| Easy Smart Switch3 | ||
| 24-port | 16-port | 8-port |
| TL-SG1024DE | TL-SG1016DE | TL-SG108E |
| TL-SG1016PE | ||
| 5-port | ||
| TL-SG105E | ||
| Unmanaged Pro Switch3 | ||
| 16-port | 8-port | 5-port |
| TL-SG116E | TL-SG108E | TL-SG105E |
| Unmanaged Pure-Gigabit Switch3 | ||
| 48-port | 24-port | 16-port |
| TL-SG1048 | TL-SG1024 | TL-SG1016 |
| TL-SG1024D | TL-SG1016D | |
| TL-SG116 | ||
| 8-port | 5-port | |
| TL-SG1008 | TL-SG105 | |
| TL-SG108 | ||
| Unmanaged 10/100M Switch3 | ||
| 48-port | 24-port | 16-port |
| TL-SF1048 | TL-SF1024 | TL-SF1016 |
| TL-SF1024D | TL-SF1016DS | |
| TL-SL1226 (EOL) | ||
| TL-SF1024M | ||
| PoE | ||
| 48-port | 24-port | 16-port |
| T1600G-52PS (TL-SG2452P) | T2600G-28MPS (TL-SG3424P) | TL-SG1218MPE |
| T1500-28PCT (TL-SL2428P) | TL-SG1016PE | |
| T1600G-28PS(TL-SG2424P) | TL-SL1218MP | |
| 8-port | 5-port | |
| T1500G-10MPS | TL-SG1005P | |
| TL-SG2210P | TL-SF1005P | |
| TL-SG1008PE (EOL) | ||
| TL-SG108PE | ||
| TL-SG1008P | ||
| TL-SF1008P | ||
| T1500G-10PS(TL-SG2210P) | ||
| TL-SG1008MP | ||
| SafeStream Router3 | ||
| VPN Router | Broadband Router | |
| TL-ER6120 | TL-ER5120 | |
| TL-ER6020 | TL-R470T+ | |
| TL-ER604W (EOL) | TL-R480T+ | |
| TL-R600VPN | ||
| CCTV Smart Security | ||
| Camera | ||
| Insight S485(2.8mm) | Insight S485(4mm) | Insight S455(2.8mm) |
| Insight S455(4mm) | Insight S445ZI | Insight S445(2.8mm) |
| Insight S445(4mm) | Insight S385(2.8mm) | Insight S385(4mm) |
| Insight S355(2.8mm) | Insight S355(4mm) | Insight S345ZI |
| Insight S345(2.8mm) | Insight S345(4mm) | Insight S285(2.8mm) |
| Insight S285(4mm) | ||
| NVR | ||
| VIGI NVR4064H | VIGI NVR4032H | VIGI NVR1016H |
| VIGI NVR2016H-16MP | VIGI NVR2016H | VIGI NVR1008H-8MP |
| VIGI NVR1008H | VIGI NVR1004H-4P | |
| Accessories (1 Year) | ||
| VJB-300 | VJB-240 | |
| Smart Home | ||||
| Smart Plugs | Smart Cameras | Cloud Camera | Smart Bulbs | Smart Automation |
| HS110/HS100 | KC120/110/100/200 | NC450 | LB130/120/110/100 | Tapo S200B/S200D/S210/S220 |
| KP105/115 | TC60/T65/TC70 | NC250 | KL130/120/110(B) | Tapo T100/T110/T310/T315 |
| Tapo P100/P105 | Tapo C400/C420(S1/2) | NC220 | KL50/60(B) | Tapo H100 |
| Tapo P110 | Tapo C310/C320WS | NC200 | Tapo L510/L530E(B) | KE100 |
| Tapo C200/C210/C225 | Tapo L610/L630 | |||
| Tapo C100/C110 | Tapo L900/L920/L930 | |||
| TL31/TL33 | ||||
| Robot Vacuums* | ||||
| Tapo RV10/Lite /Plus |
||||
| Tapo RV30 Plus | ||||
| SOHO Accessories | ||||
| Power Bank | Print Server | Bluetooth Music Receiver | Bluetooth Speaker | Adapter |
| TL-PB20100 | TL-PS110P | HA100 | Groovi Ripple | UC400 |
| TL-PB15600 | TL-PS110U | UB400/UB5A/UB4A | ||
| TL-PB10400 | TL-PS310U | |||
| TL-PB5200 | TL-WPS510U | |||
| TL-PBG6700 | ||||
| TL-PBG3350 | ||||
| TL-PB20000 | ||||
| TL-PB10000 | ||||
| PB50 | ||||
| USB Hub | USB to Ethernet Converter | USB Charger | USB Car Charger | USB Cable |
| UH720 | UE330 | UP540 | CP230 | TL-AC210 |
| UH700 | UE300/UE300C/UE306 | UP525 | CP220 | |
| UH400 | UE200/UE500 | |||
| B2B Accessories | ||||
| PoE Splitter | PoE Injector | Gigabit Fiber Converter | 100M WDM Fiber Converter | 100M Fiber Converter |
| TL-POE10R | TL-POE150S/160S/170S | MC200CM | MC111CS | MC100CM |
| MC210CS | MC112CS | MC110CS | ||
| MC220L | ||||
| SFP+/SFP Module | SFP+ LC Transceiver | SFP+ Cable | GBIC Module | Rack-mounted Accessories |
| TL-SM321A/B | TXM431 | TXC432-CU1M/3M | TL-MCRP100 | TL-MC1400 |
| TL-SM5310-T | TL-SM5110 | TL-SM5220 | PSM150-AC | RPS2 |
| TX432 | TL-SM311LM/LS | TL-FC1420 | ||
| Ethernet Adapter Kit | Power Supply | WDM Media Converter | ||
| TL-POE200 | RPS150 | TL-FC311A/B-20 | ||
| TL-FC311A/B-2 | ||||
| TL-FC111PB-20 | ||||
| Outdoor AP & Antennas | ||||
| Outdoor Radio | Wireless Antennas | Cable | ||
| TL-WA7210N | TL-ANT5830MD | TL-ANT24EC3S | ||
| TL-ANT5819MS | TL-ANT24EC5S | |||
| TL-ANT2424MD | TL-ANT24EC6N | |||
| TL-ANT2415MS | TL-ANT24EC12N | |||
| TL-ANT2410MO | TL-ANT24PT3 | |||
| TL-ANT2424B | TL-ANT24PT | |||
| TL-ANT2415D | TL-ANT200PT | |||
| TL-ANT2412D | ||||
| TL-ANT2414A | ||||
| TL-ANT2409A | ||||
| TL-ANT2408CL | ||||
| TL-ANT200PT | ||||
| TL-ANT2409CL | ||||
| TL-ANT24SP | ||||
| Outdoor Wi-Fi | ||||
| Outdoor CPE | Outdoor Base Station | EAP Series Soution | CAP Series Soution | |
| CPE510 | WBS510 | EAP225-Outdoor | CAP300-Outdoor | |
| CPE210 | WBS210 | EAP110-Outdoor | ||
| CPE605 | EAP610/650-Outdoor | |||
| CPE610 | ||||
| External Battery Within Below Product Package | ||||
| M7650 | M7450 | M7350 | M7300/M7200/m7000 | M5360 |
| M5350 | ||||
| Bluetooth Adapter | ||||
| UB400 | UB4A | |||
Note:
*All smart home products which are produced after Sep.2019 is entitled for 2 years warranty.
*The lifetime warranty for all SMB products which are purchased after 15th May 2015. (T&C apply)
*The warranty for ‘’End of Life’’ (EOL) SMB products, will be 5 years and start from the date when any SMB product is announced as EOL.
*The warranty for VIGI Insight Cam & VIGI NVR have been extended from 3 years to 5 years.
*1 year warranty for all accessories of VIGI Insight cam and VIGI NVR.
*1 year warranty for all accessories of SOHO/SMH/SMB/VIGI products.
*2 Years warranty for Robot Vacuums excludes wear and tear items that require regular replacement and maintenance.
Replacement Procedure
Express Replacement
If you are experiencing with the defective product under the warranty period, please first contact your original distributor or retailer regarding a refund or replacement. They will cover the cost of sending the faulty product back to them and could offer you a rapid replacement before the faulty product has been returned.
Standard Replacement
If your product is no longer qualify for distributor or online/retail store’s replacement policy, but still covered under TP-Link warranty terms and conditions, you may process it through TP-Link UK’s Return Material Authorization (RMA) program by following the steps:
- Click here to view detailed procedures for Standard Service
- Click here to view detailed procedures for Advanced Service-Deposit first
Contact us 
Troubleshooting Register the product Select your preferred service type Return defective product and Receive Replacement
Standard RMA Service
Procedures in Detail
Step 1) Contact us through TP Technical Support team for troubleshooting and register your product at https://myproducts.tp-link.com
The following information is required:
*Model Number
*Serial Number
*Proof of purchase
*Your name, email address, contact mobile number and physical shipping address
Step 2) A representative will help you with remote troubleshooting and start RMA process once the product has been judged faulty.
Step 3) Follow the guidance to return the defective product along with RMA number to UK office at below address as soon as your RMA case is authorised by UK RMA team.
RMA Department
TP-Link UK Ltd
1 Jones Drive
Greenham Business Park Greenham
THATCHAM RG19 6AE
Step 4) Please allow 2 business days for us to process and ship out the replacement.
Note:
- *Customer contact detail and product information will be requested to be provided in Step 1 and All provided data will be used by following GDPR policy.
- *The customer is requested to ship back the defective product first by your own cost in Step 3.
- *The postage for defective product being returned for replacement will not be reimbursed because TP-Link UK as the manufacturer don’t sell any product to the end user directly.
- *TP-Link UK is responsible for one way shipping fee in Step 4.
Advanced Service-Deposit First
In order to help our customers to get the replacement ASAP with low cost, TP-Link UK has introduced a new shipping method that means the customer can pay a deposit and small service charge to get the replacement to be delivered before sending back the defective product.
Procedures in Detail
Step 1) Pay £6 handling fee and a deposit equal to the amount of the replacement by Paypal.
Step 2) A replacement will be delivered within two working days by TP-Link UK RMA team once the handling fee and deposit have been completed.
Step 3) Deliver the defective unit by your own cost within 25 days after this service has been raised.
Step 4) The deposit will be fully refunded after the defective unit has been received by TP-Link UK RMA team within 25 days, otherwise the deposit will be charged at full price of replacement.
Note:
- *TP-Link UK can only accept the online payment through Paypal. For the customer who doesn’t have a Paypal account, please access Paypal as a guest to complete the payment.
- *TP-Link UK will be unable to process the payment through the phone or deduct the amount directly from Debit/Credit card.
- *The service charge £6 is non-refundable.
- *All payments include VAT.
Advanced RMA Service-Delivery and Collection (UK Mainland)
TP-Link UK can offer an Advanced RMA service at charging £24 for customer who expects to receive a replacement before sending back the defective product in order to reduce the interruption time. TP-Link UK RMA team will deliver a replacement and collect a defective product at the same time via courier after the service charge has been taken.
Procedures in Detail
Step 1) Select this shipping method under your TP-Link account.
Step 2) Confirm and arrange the payment through Paypal.
Step 3) Make sure the faulty unit ready to be collected after being informed the delivery/collection time.
Step 4) Hand over the faulty unit to courier and receive the replacement.
Note:
- *TP-Link UK can only accept the online payment through Paypal. For the customer who doesn’t have a Paypal account, please access Paypal as a guest to complete the payment.
- *TP-Link UK will be unable to process the payment through the phone or deduct the amount directly from Debit/Credit card.
- *The service charge including VAT is non-refundable.
APPENDIX:
1. Any warranty service made by the distributor or retailer is beyond this warranty policy and TP-Link UK shall not be held liable. Please obtain documents during purchase in order to be honoured by the distributor or retailer.
2. Any direct or indirect damage that prohibited the product to function normally, TP-Link UK shall only be liable for the duties stipulated by the UK law.
3. TP-Link UK shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
4. For health and safety reason, we would not accept the customer to drop off the faulty device at office for a replacement. All faulty devices are requested to return by post and the replacement will be processed through RMA procedure according RMA policy.
5. TP-Link UK reserves all rights including, but not limited to, any interpretation and modification of and to this warranty policy.
6. Since the UK has left the EU, Irish users may be required to pay customs duties (taxes) when receiving replacement packages from the UK.
Updated in Jan 2024