Can Sky Q work with Deco?

Deco W3600 , Deco X20 , Deco X50-DSL , Deco BE65-5G , Deco M1300 , Deco X21 , Deco X68 , Deco WM9000 , Deco W3000 , Deco X25 , Deco BE75 , Deco Voice X50 , Deco E4R , Deco X58-4G , Deco E4S , Deco X5700 , Deco X4300 Pro , Deco BE65-PoE , Deco W8100 , Deco X60(3-pack) , Deco W6000 , Deco BE25-Outdoor , Deco XE5300 , Deco HB6300 , Deco M5 , Deco M4 , Deco X3600 , Deco XE75 , Deco X1500 , Deco M3 , Deco X73 , Deco X55 Pro , Deco X75 , Deco X50-4G , Deco X1500-4G , Deco BE85 , Deco X50-PoE , Deco WE10800 , Deco WB10800 , Deco X50-Outdoor , Deco WM9000-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X50-5G , Deco X5400 Pro , Deco P9 , Deco X80 , Deco P7 , Deco BE16000 , Deco HB6300-PoE , Deco X20-DSL , Deco 5G , Deco M5 Plus , Deco S1900 , Deco X20-4G , Deco PX50 , Deco BE95 , Deco BE5000 , Deco S7 , Deco X76 Plus , Deco X10-4G , Deco S4 , Deco BE65 Pro , Deco X5000 , Deco XE70 Pro , Deco BE11000 , Deco X90 , Deco X3000-5G , Deco W2400 , Deco X95 , Deco BE25 , Deco X50 , Deco X50 Pro , Deco W4500 , Deco X96 , Deco X55 , Deco E4 , Deco X10 , Deco E3 , Deco XM73 , Deco BE63 , Deco HB6300-Outdoor , Deco BE65 , Deco XE75 Pro , Deco XE200 , Deco X53-DSL , Deco X20-Outdoor , Deco X80-5G , Deco W9000 , Deco X55 Plus , Deco M9 Plus , Deco AC1200 , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Can Sky Q box work with Deco?
The Sky Q box can work with Deco and it’s recommended to build a wired Sky Q network among Sky Q boxes and Deco for more stable performance.
When Sky Q box and Sky Q mini box are connected wirelessly, their own Wi-Fi may be causing interference to the router's Wi-Fi network and stream video easily takes up most of the bandwidth, which would cause slow or unstable problem in the network.
The wired connection is faster and more stable than a wireless connection, wire the Sky Q box to the router, and wiring the Sky Q mini box to the Sky Q box will make the network more stable and perform better thus we suggest building a wired Sky Q network.
If you want to learn more about Sky Q box and Deco, please refer to:
https://community.tp-link.com/en/home/stories/detail/1886
What can I do if Sky Q can’t work with Deco?
Problem Phenomenon:
We have encountered issues such as the Sky Q box and Sky Q Mini box freezing when connecting to Deco, Deco or the connected devices have unstable or slow speed problems when the Sky Q box is connected, etc.
Suggestion:
1. Update the firmware of the Sky Q box to the latest
2. Disable Sky Q’s 2.4G and 5G Network and build a wired Sky Q network
It is highly recommended that you disable the 2.4G and 5G wireless networks on all Sky Q box and Sky Q Mini boxes and instead use a wired connection to connect each Sky Q box to Deco units. A typical Sky Q wired deployment is shown in the diagram.
3. Change the Wi-Fi channel used by Sky Q
For Sky Q boxes (Main and Mini) that cannot use a wired connection and can only keep the wireless network on, it is recommended to switch the 5G channel used by the Sky Q box from the default 80MHz/ch.36 to either 40MHz/ch.36 or 40MHz/ch.44. Both of these options are worth a try.
Following these adjustments, execute the Network Optimization function within the Deco app to align the Deco system with an optimal channel.
4. Turn off the Sky Q Wi-Fi Hotspots
Turn off the Sky Q Wi-Fi Hotspots for all the Sky Q and Sky Q Mini boxes as per Turn off Sky Q Wi-Fi hotspots | Sky Help | Sky.com
5. Contact TP-Link Technical Support
If your problem persists, please contact TP-Link Technical Support with the following information:
1) What Sky Q devices are you using in total? Have you used any other devices besides Sky Q box and Sky Q Mini box such as Sky Q Hub?
2) Network diagrams (as shown in previous pictures, describing how Deco units are connected and how Deco units are connected to the Sky Q devices).
3) Screenshots of the network settings on each Sky Q box.
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