TpPLC Utility Not Detecting Powerline devices

Troubleshooting

Updated 04-28-2022 11:02:55 AM Number of views for this article

Number of views for this article

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Acest ghid este valabil pentru:

TL-WPA4220 , TL-WPA7519 KIT , TL-PA9020 , TL-PA4025P , TL-PA7010P , TL-WPA7510 KIT , TL-PA7010KIT , TL-PA4015PT KIT , TL-PA4010P KIT , TL-WPA7617 , TL-PA9020P KIT , TL-PA7027P KIT , TL-PA211 , TL-PA451 , TL-PA210 , TL-WPA4220 KIT , TL-PA250KIT , TL-WPA4235P , TL-WPA8635P KIT , TL-PA7025P KIT , TL-PA8010P KIT , TL-WPA4235P KIT , TL-PA7017P , TL-WPA8630KIT , TL-WPA271 , TL-WPA9610 , TL-PA8030 , TL-PA211KIT , TL-PA9025P , TL-PA6010 , TL-PA7020P , TL-PA551KIT , TL-WPA8631P , TL-PA4025P TKIT , TL-PA8033P , TL-WPA761 , TL-PA717 KIT , TL-WPA8630 , TL-WPA4230P KIT , TL-PA511 , TL-PA4010 KIT , TL-WPA8630P , TL-PA2030 , TL-PA8010PKIT , TL-WPA4220 V1.20 , TL-PA7015P , TL-PA8033P KIT , TL-PA8010P , TL-WPA7517 KIT , TL-PA21010PKIT , TL-WPA4220 TKIT V2.0 , TL-WPA8730 KIT , TL-PA8010 , TL-PA4020 KIT , TL-PA7020 KIT , TL-PA9020 KIT , TL-WPA8630P KIT , TL-PA251KIT , TL-PA8015P KIT , TL-WPA4226 KIT , TL-WPA4230PKIT , TL-PA7020P KIT , TL-PA4030T KIT , TL-PA8010 KIT , TL-PA8035P , TL-WPA7617 KIT , TL-WPA4226T KIT , TL-PA6030KIT , TL-PA4010P , TL-WPA8730 , TL-PA411 , TL-PA9020P , TL-PA7019P KIT , TL-PA7019 KIT , TL-WPA7619 KIT , TL-PA4010 TKIT , TL-PA250 , TL-PA7010 KIT , TL-WPA9610 KIT , TL-PA7017P KIT , TL-PA7025P , TL-WPA4230P , TL-PA2010 , TL-PA7017 KIT , TL-PA8030 KIT , TL-WPA4530 , TL-WPA4221 KIT , TL-PA9025P KIT , TL-PA4020P KIT , TL-PA4015P , TL-PA4030 , TL-PA7020 , TL-WPA4226 KIT V1.20 , TL-PA7017 , TL-PA4020 , TL-WPA281 , TL-WPA7517 , TL-WPA8630 KIT , TL-PA8035P KIT , TL-PA2010P , TL-PA551 , TL-PA4022P KIT , TL-PA7010P KIT , TL-PA7010 , TL-WPA1300P KIT , TL-WPA8635P , TL-WPA4220 KIT V1.20 , TL-PA4016P KIT , TL-WPA4530 KIT , TL-WPA8631P KIT , TL-WPA4220 TKIT , TL-WPA7817 KIT , TL-PA4010 , TL-WPA4225 KIT , TL-PA711 KIT , TL-WPA1000 KIT , TL-PA8030P , TL-PA4020P

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.

If the Powerline units are working perfectly but they are not coming up in the TpPLC utility, you may try the following troubleshooting.

1. Ensure the computer installed tpPLC Utility and powerline devices are working in the same network so that they could communicate with each other.

2. Connect your computer to the powerline unit directly via Ethernet cable or Wireless (unplug other powerline units), e.g. TL-PA8010P—computer.

3. Download and try the latest tpPLC Utility, you may refer to this FAQ: How to prepare for using the tpPLC Utility (new logo)?

4. Try the old version of the tpPLC Utility that has better compatibility with powerline units: https://static.tp-link.com/2019/201901/20190118/tpPLC_Utility_Windows.zip.

5. Turn off Firewall settings or Anti-virus software on your computer.

6. Turn off VPN software.

7. Try a different computer/laptop.

If the issue still persists, please help provide the following information and contact support.

1. Model of powerline device and its firmware and hardware version

2. Operation system of your computer

3. Version of tpPLC Utility that you have tested

4.The network topology e.g. Router <Ethernet> TL-PA8010P #1 ___powerline __ TL-PA800P #2-<Ethernet> PC (tpPLC Utility)

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