How to Avoid Noise When Monitoring the Sound from VIGI Camera

VIGI C400HP , VIGI C340HPWSM , VIGI C540HPWSM , InSight S345-4G , VIGI C540V , VIGI C540S , VIGI C250 , VIGI C450 , VIGI C440HPWSM-4 , VIGI C330 , VIGI C330I , VIGI C455 , VIGI C440HWSM-W4 , VIGI C230I Mini , VIGI C580-W , VIGI C340 , VIGI C540-4G , VIGI C340-W , VIGI C540 , VIGI C385 , VIGI C420 , VIGI C430I , VIGI C220I , VIGI C240I , VIGI C440-W , VIGI C540HWSM-W4 , VIGI C340S , VIGI NK4P-T4425-2T , VIGI C540-W , VIGI C230 , VIGI C350 , VIGI C300P , VIGI C430 , VIGI C355 , VIGI C320I , VIGI C340I , VIGI C580-4G , VIGI C420I , VIGI C340HWSM-W4 , EasyCam C320 , VIGI C300HP , VIGI C340 (VIGI C340HPWSM) , VIGI C240 , VIGI C485 , VIGI C400P , VIGI C440 , VIGI C440I , VIGI C445 , VIGI C230I
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
VIGI cameras are capable of not only monitoring video stream from the camera, but also monitoring sound collected by the built-in microphone on the cameras. You can turn on/off the sound feature like the monitor screen as below. But to increase or decrease the volume, you need to press the volume button on your phone.
Why is there noise?
Noise is a physical phenomenon and it’s inevitable. Basically, the IP cameras including other brands’ have background noise. And those cameras which seem to generate less noise probably have worse sound collecting performance. VIGI cameras are designed with a sensible sound collector which might take some noise in your monitor. Even though it is inevitable at present, we are still trying our best to make improvement and searching for better solutions.
How to reduce the noise
1. Please keep your mobile device away from the camera as much as possible. The VIGI camera is designed for remote access and monitoring via cloud service, local usage in close range may cause interference and noise between your mobile device and the camera.
2. Please reduce the output volume below 50% since a louder volume may enlarge noise decibel. The value between 40%-50% is suggested with not only good sound quality but also minimum noise decibel. As long keep focus on our cloud camera you will find our progress on new models.
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