Why can't I subscribe to the HomeShield Subscription Service?

Deco X90(1-pack) , Deco X20-DSL , Archer AX55 , Deco X20( V4 ) , Archer AX75 , Archer AX4400 , Archer AX53 , Archer AX73 , Deco X68 , Deco X20-4G , Deco BE95 , Deco X76 Plus , Deco X4300 Pro , Archer AXE75 , Deco XE5300 , Archer AX72 , Archer AXE5400V , Archer AX90 , Deco X90 , Deco XE75 , Deco X90(3-pack) , Deco X95 , Deco X50 , Archer AX3000 Pro , Deco X55 , Deco X90(2-pack) , Archer AX3000V , Archer Air R5 , Deco X20-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco X60( V3 V3.20 V3.6 V4 V4.6 )
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
NOTE: Make sure that you have a router/Deco product that supports the HomeShield feature. If your TP-Link ID isn’t bound with a product that supports the HomeShield function, you won’t be able to see the HomeShield subscription page.
If you failed to subscribe to the HomeShield Subscription Service, please refer to the following troubleshooting:
For iOS
- Check if your iOS version is iOS10 or higher.
- Make sure your network is stable to load the service subscription.
For Android
- Make sure you have installed Google Play on your phone.
- Check if you have logged in with your Google account.
- Make sure your network is stable to load the service subscription.
- Make sure the phone system version is api3 or higher.
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