A. Warranty

1. TP-Link provides 3 years warranty to our selected models purchased starting from the date 1 June 2017 based on the S/N (serial number) or the purchase invoice date.

Note: The first two numbers of S/N (11characters) or the first three numbers of S/N (13 characters) means produce/purchase year and the following number, means produce/purchase month. ”A” means OCT,”B” means NOV,”C” means DEC.

2. Starting 1^st February 2024, all new purchases of Omada* products will come with an extended 5-year warranty

3. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone. 

4. No international warranty

5. **Product accesories such as power adapters, ethernet cable, USB adapter only entitled 3 months warranty. 

6. In accordance with real-time inventory for warranty

*XZ000-G3 | XC220-G3v | XX230v (3 years)

**Robot Vacuum only for Repair

For below conditions, we will not provide warranty , please kindly check and take care:

1. Product is physical damaged, lightning strike, watered, burned or other manmade damaged.

2. Model is opened, or serial number, missing, or parts of the model missing

B. RMA REQUEST

1. Contact us through our technical support email : support.my@tp-link.com, our representative will reply to you.

2. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone. 

Distributors and dealers have to follow the above points, and do necessary testing while receiving the peripherals from consumer. TP-Link engineer will retest RMA models, we will do warranty the product once after we confirmed, but if we test and find it’s a good one, we will return it back to the customer.