How to collect system log of Deco App

Deco W3600 , Deco X20 , Deco X50-DSL , Deco BE65-5G , Deco M1300 , Deco X21 , Deco X68 , Deco HC4 , Deco WM9000 , Deco W3000 , Deco X25 , Deco BE75 , Deco Voice X50 , Deco E4R , Deco X58-4G , Deco E4S , Deco X5700 , Deco X4300 Pro , Deco W6000 , Deco BE25-Outdoor , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco X1500 , Deco M3 , Deco X55 Pro , Deco X75 , Deco X50-4G , Deco X1500-4G , Deco BE85 , Deco X50-PoE , Deco WE10800 , Deco WB10800 , Deco X50-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X50-5G , Deco X5400 Pro , Deco P9 , Deco X80 , Deco P7 , Deco BE16000 , Deco HB6300-PoE , Deco X20-DSL , Deco S1900 , Deco X20-4G , Deco PX50 , Deco BE95 , Deco BE5000 , Deco S7 , Deco X76 Plus , Deco X10-4G , Deco S4 , Deco BE65 Pro , Deco X5000 , Deco XE70 Pro , Deco BE11000 , Deco X90 , Deco X3000-5G , Deco W2400 , Deco X95 , Deco BE25 , Deco X50 , Deco X50 Pro , Deco W4500 , Deco X96 , Deco X55 , Deco E4 , Deco X10 , Deco E3 , Deco XM73 , Deco BE63 , Deco HB6300-Outdoor , Deco BE65 , Deco XE75 Pro , Deco XE200 , Deco X53-DSL , Deco X20-Outdoor , Deco X80-5G , Deco X55 Plus , Deco M9 Plus , Deco AC1200 , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
System Log is critical for further analysis of the problem. This article introduces the steps to collect system log of Deco App. If necessary, please follow these steps to send it to TP-Link technical support:
1. Launch Deco APP and log in. Please click on the three lines icon at the top left corner of the Deco app, and then select Support Center.
2. Choose the related FAQs, scroll down the page and click on “No, I need more help”.
3. Tap on “Email Us”, choose Suggestion in ‘what can we help you with’ option and fill in rest consultation information. Then check “Add System Logs’’ and tap Send.
Note: If you have contacted TP-Link technical support, please attach your reference number such as email TKIDXXX in Opinions and questions column.
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