How to verify if it’s the hardware issue of TP-Link smart home

Troubleshooting

수정일04-15-2025 06:29:34 AM Number of views for this article

Number of views for this article

23362

본 내용은 다음 항목에 적용됩니다:

TL63-5 , Tapo L930-10 , Tapo L430C , Tapo RVA410 , Tapo RVA411 , Tapo C310 , NC250 , HS105 KIT , KE100 , Tapo L430P , KP100 KIT , KL130P4 , Tapo C1086B , Tapo S210 , Tapo L930-5 , Tapo P115M , Tapo C206 , Tapo C6165D , Tapo T300 , TL13E , Tapo C201 , KP100 , Tapo DL130 , Tapo C202 , EP10 , Tapo RVA300 , Tapo RVA301 , Tapo S505D , Tapo C200 , LB200 , HS220-BL , Tapo H100 , TL-SC3430N , KP105 , KE110 , KC300S2 , Tapo L900-20 , HS200-LA , TCW61 , KT110 , Tapo DL210 KIT , HS100P3 , KL50B , TL62-5 , TC40GW , EP40 , Tapo C410 , Tapo RV50 Pro Omni , TC70P2 , Tapo C320WS , PW15 , Tapo DL100 , Tapo T31 KIT , NC230 , Tapo C402 KIT , HS220-2 , Tapo S310D , KC310S2 , KD110 , Tapo P210M , Tapo P125M , Tapo C425 , Tapo RVA200 , Tapo RVA202 , Tapo C2085 , Tapo RV30 Max , Tapo S200B , Tapo C420 , Tapo DL110 , Tapo H200 , Tapo C510W , NC220 , Tapo S200D , Tapo C4086B , Tapo RV10 Lite , Tapo S515D KIT , Tapo C620 KIT , KS230 KIT , Tapo C325WB , KP125MP2 , KP125MP4 , ES20MP2 , TL-SC4171G , TD21 , Tapo L531E , Tapo C1085 , KL400L10 , HS220P3 , LB230 , Tapo RV20 Mop Plus , TD25 , HS300 , Tapo C310P2 , LB110 , Tapo C51A , TCW30 , KC400 , KC401 , KS205P3 , Tapo C403 , Tapo RVA100 , Tapo RVA101 , Tapo RVA102 , Tapo C665G KIT , Tapo L520E , Tapo RVA103 , Tapo C425 + Tapo A200 , Tapo C402 , Tapo RVA104 , Tapo C675D KIT , EP25P2 , Tapo RVA105 , LB100 TKIT , Tapo A100 , PW25 , TL61-10 , LB120 , Tapo L920-10 , Tapo C52A , Tapo RV20 Max , Tapo RV30 Plus , Tapo C545D , TS15 , Tapo C625F KIT , Tapo S500 , Tapo P110 , Tapo S505 , Tapo L550 , Tapo L900-5 , KL400L5 , Tapo P115 , KS200MP2 , Tapo H500 , KP105P2 , KL130B , KL430 , KP115 , Tapo T30 KIT , Tapo C501GW , Tapo T150 , HS200 , KL110P4 , Tapo Smart Wi-Fi Door Lock , Tapo P360 , Tapo C400S2 , Tapo RV20 Mop , KP401M , Tapo NVR810P , Tapo L530B , Tapo S515 , Tapo L530E , KP125 , Tapo P125 , Tapo C500 , TC85 KIT , Tapo A202 , Tapo A201 , Tapo A200 , Tapo C860 , TL31 , TL-SC3430 , HS210 KIT , LB100 , Smart Video Door Lock , Tapo RV30 Max Plus , HS210 , NC260 , TL33 , Tapo C210P2 , Tapo C200C , Tapo L535B , KB100 , Tapo RV20 , KE100 KIT , Tapo D230S1 , Tapo L535E , KP125M , KS205 , KL130 , Tapo RVB102 , TC43 , TC42 , TC41 , TC40 , KS200 , Tapo L730-6 , Tapo L535 , Tapo C530WS , Tapo RV20 Plus , Tapo RV20 Max Plus , Tapo D130 , Tapo C615L KIT , HS105 , KL135 , HS200-BL , HS220 , Tapo S6 Series , KC200 , Tapo L530EA , HS100 , HS220-LA , NC450(UN)2.0 , Tapo L536E , TS25 , Tapo RV30 , Tapo P100 , Tapo RV70 Pro Ultra , Tapo P105 , Tapo C840 , Tapo C720 , Tapo C428 KIT , Tapo RV30C Mop , TDB21 , EP40M , HS110 , KP400P2 , TC82 KIT , KS200P3 , Tapo T115 , Tapo T110 , Tapo C21A(DE)3.0 , TC65 , Tapo P316M , Tapo S500D , Tapo RV30C , Tapo P304M , KL110 , Tapo L630 , EP40A , Tapo D100 , TC60 , Tapo C260 , KL110B , EP10P4 , TCB82 , Tapo D230 , LB130 , KL135P2 , Tapo P135 KIT , KS220M , Tapo C200P2 , Tapo RV10 , Tapo L510B , Tapo L510E , Tapo D235 , TC55 , KL120 , TC53 , Tapo RV10 Plus , Tapo P400M , Tapo RV30C Plus , HS110(US) , TCB72 , HS100 KIT , TTB10 KIT , Tapo L530BA , KL125 , Tapo C668B KIT , KC410S , Tapo C460 KIT , HS103P3 , HS103P4 , KS240 , KL60B , Tapo L920-5 , TL61-5 , HS103P2 , TP15 , Tapo C113 , TC85 , Tapo C230 , Tapo C110 , KL420L5 , Tapo L610 , Tapo RV30C Slim , Tapo C111 , TC82 , Tapo P100M , NC450 , ES20M , NC210 , HS200-2 , KC120 , Tapo Smart Video Door Lock , TP25 , KC125 , KL50 , Tapo C420S1 , Tapo T105 , Tapo C420S2 , Tapo T100 , Tapo P300 , Tapo C420S4 , KB130 , Tapo C125 , TC74 , Tapo C120 , TC73 , Tapo RVA500 , TC72 , Tapo C121 , Tapo D210 , Tapo C660 KIT , TC71 , TC70 , KT100 , Tapo P306 , SW15 , Tapo C110P4 , TH11 , Tapo C110P2 , NC200 , KP303 , TP11 , TP10 , Tapo C246D , Tapo S220 , Tapo S500DM , Tapo T315 , Tapo S340 , Tapo C216 , Tapo C403 KIT , Tapo T310 , Tapo C212 , KC420WS , KS225 , Tapo H900 , Tapo D660 , Tapo P100MA , Tapo C210 , Tapo P110M , KS220 , Tapo C520WS , Tapo C211 , HS200P3 , Tapo H110 , Tapo C460 , Tapo L900-10 , EC70 , EC71 , KC100 , Tapo RV70 Omni , Tapo C410 KIT , KS225P3 , KC105 , Tapo C21A , Tapo S112 , Tapo C465 , KP400 , Tapo C225 , TLB61-20 , Tapo RVA400 , Tapo C220 , Tapo C100 , Tapo C101 , Tapo C222 , KP405 , KP401 , KL430E , KC110 , KL60 , EC60 , KC115 , Tapo C425 KIT

최근 업데이트로 인해 이 FAQ에서 설명하는 기능에 대한 액세스가 확장되었을 수 있습니다. 제품 지원 페이지를 방문하여 올바른 하드웨어 버전을 선택하고 데이터시트나 펌웨어 섹션에서 제품의 최신 개선 사항을 확인하세요. 제품 가용성은 지역에 따라 다르며 일부 모델은 특정 지역에서 제공되지 않을 수 있습니다.

Before troubleshooting, please refer to the QIG which came with the smart home device to know the status of the LEDs and how to reset the smart home device. Different devices have different LED status and reset methods.

Case 1. No LED lit up

1. Reset the smart home device.

2. For the smart plug, try using a different power sockets. For the smart switch, make sure the electric lines are connected correctly or try using a different power sockets. For the smart bulb, try connecting to a different lamp base.

If above tips are not working, it should be a hardware issue of the smart home device, it’s suggested to contact TP-Link support via e-mail to confirm if your device is still under the warranty.

Case 2. LED abnormal

1. If the LED has a status that not mentioned on the QIG, or the LED is solid red/amber, please refer to the instruction on the QIG to reset the smart home device.

2. If the LED is normal after reset, following the instruction on the Kasa app to configure the smart home device.

3. If the LED is still abnormal or solid red/amber, it should be a hardware issue of the smart home device, it’s suggested to contact TP-Link support via e-mail to confirm if your device is still under the warranty.

Case 3. Can’t turn on/off the connected client

1. Verify that the connected client is not a device with double switches, such as TV, air conditioning and fan.

2. Try using a different client

3. Try using a different power socket

4. Reset the smart home device, then try to turn on/off the connected client with the power button manually, and check if you can turn on/off the connected client.

If you still have the issue, it’s suggested to contact TP-Link support via e-mail to confirm if your device is still under the warranty.

Note: When contact TP-Link support, please provide the S/N of the smart home device and the picture of the invoice.

해당 FAQ가 유용했나요?

여러분의 의견은 사이트 개선을 위해 소중하게 사용됩니다.

From United States?

해당 지역의 제품, 이벤트 및 서비스를 받아보세요.

GO 다른 선택사항