How to set up L2TP / IPsec VPN Client on Windows PC and MacBook

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Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
L2TP over IPsec is a VPN protocol that combines the Layer 2 Tunneling Protocol (L2TP) with the Internet Protocol Security (IPsec), providing secure data transmission and remote access capabilities.
Please follow the steps below to set up the L2TP/IPSec VPN connection on Windows PC and MacBook.
Windows PC
1. Go to Settings > Network & Internet, then select VPN.
2. Click on Add a VPN connection, choose the VPN provider as Windows (built-in), enter the name of your VPN in the Connection name field, fill in the Server name or address with the server domain name or public IP address, select L2TP/IPsec with pre-shared key as the VPN type.
3. Choose Username and password for the sign-in info, and enter your username and password, then click Save
4. Find the configured VPN in the list, click "Connect,"
5. If your L2TP/IPsec connection shows Connected, and data being sent and received during your VPN connection, it typically indicates that the VPN connection has been successfully established.
MacBook
1. On Mac, select the Apple menu > "System Settings."
2. Click on "VPN" in the sidebar, then click "Add VPN Configuration" and select "L2TP over IPsec."
3. Please modify the display name,fill in the Server name or address with the server domain name or public IP address, enter the account name and Password, fill in the pre-shared key in the Shared secret.
4. Please enable the VPN. If you L2TP/IPsec connection shows Connected, it typically indicates that the VPN connection has been successfully established.
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