Tapo/Kasa Devices are showing offline after changing or resetting the router.

Troubleshooting

Ενημερομένα01-26-2024 06:15:14 AM Number of views for this article

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Αυτό το άρθρο ισχύει για:

Tapo L535B , Tapo L535E , Tapo TC70 , KS205 , KS201 , KS200 , Tapo L930 , Tapo C310 , Tapo L535 , HS107 , Tapo D130 , HS105 KIT , HS103 , KC411S , HS105 , Tapo TC65 , HS200-BL , HS220 , KC200 , Tapo L530EA , HS100 , HS220-LA , Tapo S210 , Tapo L536E , Tapo P100 , Tapo T300 , Tapo P105 , TL13E , Tapo C201 , Tapo C840 , Tapo C202 , Tapo C720 , Tapo E100 , Tapo C200 , HS220-BL , Tapo H100 , KC300S3 , KC300S2 , HS110 , HS200-LA , KS200P3 , Tapo T110 , TC40GW , Tapo L925-5 , Tapo C410 , Tapo L630 , Tapo L510 , Tapo C320WS , Tapo L900 , Tapo D230 , KC310S2 , KC310S3 , KC300 , KS220M , Tapo C200P2 , Tapo L510B , Tapo L510E , TC55 , Tapo TC60 , TC53 , Tapo E200 , Tapo S200B , Tapo L920 , Tapo C420 , Tapo H200 , TCB72 , HS100 KIT , Tapo S200D , Tapo L530BA , KC310 , KS230KIT , KC410S , KS230 KIT , HS103P3 , Tapo C325WB , KS240 , TL61-5 , Tapo L531E , Tapo C230 , Tapo C110 , Tapo L610 , Tapo C111 , KC105P2 , HS300 , KC120 , HS110 KIT , KC125 , KC400 , KC401 , KS205P3 , Tapo C420S1 , Tapo C420S2 , Tapo T100 , Tapo P300 , Tapo C400 , Tapo C125 , Tapo L520E , TC74 , Tapo C120 , TC72 , Tapo C121 , Tapo P306 , SW15 , KC411 , Tapo S220 , Tapo T315 , Tapo S500 , Tapo P110 , Tapo T310 , Tapo S505 , Tapo C212 , KC420WS , Tapo L900-5 , KS225 , Tapo P115 , Tapo H900 , TC72P2 , Tapo C210 , KS220 , Tapo C211 , Tapo H110 , Tapo C501GW , KC100 , HS200 , KS225P3 , KC105 , Tapo C21A , Tapo P360 , Tapo C400S1 , Tapo C400S2 , KS200M , Tapo L530B , Tapo S515 , Tapo L530E , Tapo P125 , Tapo C225 , Tapo C500 , Tapo P400 , Tapo C220 , Tapo C100 , Tapo C860 , Tapo C101 , Tapo C222 , Tapo P105A , KC110 , HS210 , KC115

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.

*Note: All Tapo/Kasa devices require and only work with the Tapo/Kasa for Mobile App

If you can't get smart devices online to the network after changed the ISP/ router, or the router is reset, you may try the following guides:

Currently, there is no setting on Tapo/Kasa APP allowing us to switch to a different wireless network directly, but you can achieve this goal using the following two methods instead:

1. Apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router as on the old one. Then the device should be able to connect to the new router automatically.

2. If you can’t change the wireless settings, you can also reset and reconfigure the smart device again with the new Wi-Fi.

Please refer to the QIG to reset your smart device. (Both soft reset and hard reset are OK.)

For reconfiguration, here are some articles for your reference.

For Tapo:

For camera: How to set up the Tapo camera | TP-Link

For smart bulb: How to set up Tapo smart bulb | TP-Link

For smart plug: How to set up Tapo smart plug | TP-Link

For hub: How to Set Up Your Tapo Smart Hub and Connect Hub to Your Router Wirelessly (Tapo H200) | TP-Link

For Kasa:

For camera: How Do I Setup my Kasa Cam? | TP-Link

For plug: How to set up my TP-Link Smart Plug Switch via Kasa

If you need further assistance, contact TP-Link Customer Support here.

Είναι χρήσιμο αυτό το FAQ;

Τα σχόλιά σας συμβάλλουν στη βελτίωση αυτού του ιστότοπου.

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