Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
How to add the sensor to the Deco network?
Launch the Deco app, tap the Add icon at the upper right corner, choose Smart Devices -> Sensors -> Motion Sensor (Samsung SmartThings) -> NEW DEVICE.
Pull the REMOVE TO PAIR tab on the sensor.
Tap NEXT, the app will say Searching…
Wait up to 60 seconds until the device is discovered. If not, tap SCAN AGAIN.
When the device is discovered, tap NEXT and choose a location for it. Then tap DONE, and the device will list on the app.
How to reset the sensor?
Remove the cover of the Motion Sensor by pulling it away from the back panel.
Hold down the Connect button (A) for 5 seconds and release it when the LED light (B) starts blinking red.
Note: If the device fails to reset, please refer to the setup guide of the device’s manufacturer for more information.
Troubleshooting
Fail to add the sensor / the sensor is offline/unreachable
Move the sensor closer to the Deco router.
Avoid physical obstructions and radio interference in the surrounding area.
Reset the sensor and re-add it to the Deco network.
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