Cannot make my TP-Link smart devices work with Alexa

TL63-5 , Tapo L930-10 , Tapo L430C , Tapo RVA410 , Tapo RVA411 , Tapo C310 , NC250 , HS105 KIT , KE100 , Tapo L430P , KP100 KIT , KL130P4 , Tapo C1086B , Tapo S210 , Tapo L930-5 , Tapo P115M , Tapo C206 , Tapo C6165D , Tapo T300 , TL13E , Tapo C201 , KP100 , Tapo DL130 , Tapo C202 , EP10 , Tapo RVA300 , Tapo RVA301 , Tapo S505D , Tapo C200 , LB200 , HS220-BL , Tapo H100 , TL-SC3430N , KP105 , KE110 , KC300S2 , Tapo L900-20 , HS200-LA , TCW61 , KT110 , Tapo DL210 KIT , HS100P3 , KL50B , TL62-5 , TC40GW , EP40 , Tapo C410 , Tapo RV50 Pro Omni , TC70P2 , Tapo C320WS , PW15 , Tapo DL100 , Tapo T31 KIT , NC230 , Tapo C402 KIT , HS220-2 , Tapo S310D , KC310S2 , KD110 , Tapo P210M , Tapo P125M , Tapo C425 , Tapo RVA200 , Tapo RVA202 , Tapo C2085 , Tapo RV30 Max , Tapo S200B , Tapo C420 , Tapo DL110 , Tapo H200 , Tapo C510W , NC220 , Tapo S200D , Tapo C4086B , Tapo RV10 Lite , Tapo S515D KIT , Tapo C620 KIT , KS230 KIT , Tapo C325WB , KP125MP2 , KP125MP4 , ES20MP2 , TL-SC4171G , TD21 , Tapo L531E , Tapo C1085 , KL400L10 , HS220P3 , LB230 , Tapo RV20 Mop Plus , TD25 , HS300 , Tapo C310P2 , LB110 , Tapo C51A , TCW30 , KC400 , KC401 , KS205P3 , Tapo C403 , Tapo RVA100 , Tapo RVA101 , Tapo RVA102 , Tapo C665G KIT , Tapo L520E , Tapo RVA103 , Tapo C425 + Tapo A200 , Tapo C402 , Tapo RVA104 , Tapo C675D KIT , EP25P2 , Tapo RVA105 , LB100 TKIT , Tapo A100 , PW25 , TL61-10 , LB120 , Tapo L920-10 , Tapo C52A , Tapo RV20 Max , Tapo RV30 Plus , Tapo C545D , TS15 , Tapo C625F KIT , Tapo S500 , Tapo P110 , Tapo S505 , Tapo L550 , Tapo L900-5 , KL400L5 , Tapo P115 , KS200MP2 , Tapo H500 , KP105P2 , KL130B , KL430 , KP115 , Tapo T30 KIT , Tapo C501GW , Tapo T150 , HS200 , KL110P4 , Tapo Smart Wi-Fi Door Lock , Tapo P360 , Tapo C400S2 , Tapo RV20 Mop , KP401M , Tapo NVR810P , Tapo L530B , Tapo S515 , Tapo L530E , KP125 , Tapo P125 , Tapo C500 , TC85 KIT , Tapo A202 , Tapo A201 , Tapo A200 , Tapo C860 , TL31 , TL-SC3430 , HS210 KIT , LB100 , Smart Video Door Lock , Tapo RV30 Max Plus , HS210 , NC260 , TL33 , Tapo C210P2 , Tapo C200C , Tapo L535B , KB100 , Tapo RV20 , KE100 KIT , Tapo D230S1 , Tapo L535E , KP125M , KS205 , KL130 , Tapo RVB102 , TC43 , TC42 , TC41 , TC40 , KS200 , Tapo L730-6 , Tapo L535 , Tapo C530WS , Tapo RV20 Plus , Tapo RV20 Max Plus , Tapo D130 , Tapo C615L KIT , HS105 , KL135 , HS200-BL , HS220 , Tapo S6 Series , KC200 , Tapo L530EA , HS100 , HS220-LA , NC450(UN)2.0 , Tapo L536E , TS25 , Tapo RV30 , Tapo P100 , Tapo RV70 Pro Ultra , Tapo P105 , Tapo C840 , Tapo C720 , Tapo C428 KIT , Tapo RV30C Mop , TDB21 , EP40M , HS110 , KP400P2 , TC82 KIT , KS200P3 , Tapo T115 , Tapo T110 , Tapo C21A(DE)3.0 , TC65 , Tapo P316M , Tapo S500D , Tapo RV30C , Tapo P304M , KL110 , Tapo L630 , EP40A , Tapo D100 , TC60 , Tapo C260 , KL110B , EP10P4 , TCB82 , Tapo D230 , LB130 , KL135P2 , Tapo P135 KIT , KS220M , Tapo C200P2 , Tapo RV10 , Tapo L510B , Tapo L510E , Tapo D235 , TC55 , KL120 , TC53 , Tapo RV10 Plus , Tapo P400M , Tapo RV30C Plus , HS110(US) , TCB72 , HS100 KIT , TTB10 KIT , Tapo L530BA , KL125 , Tapo C668B KIT , KC410S , Tapo C460 KIT , HS103P3 , HS103P4 , KS240 , KL60B , Tapo L920-5 , TL61-5 , HS103P2 , TP15 , Tapo C113 , TC85 , Tapo C230 , Tapo C110 , KL420L5 , Tapo L610 , Tapo RV30C Slim , Tapo C111 , TC82 , Tapo P100M , NC450 , ES20M , NC210 , HS200-2 , KC120 , Tapo Smart Video Door Lock , TP25 , KC125 , KL50 , Tapo C420S1 , Tapo T105 , Tapo C420S2 , Tapo T100 , Tapo P300 , Tapo C420S4 , KB130 , Tapo C125 , TC74 , Tapo C120 , TC73 , Tapo RVA500 , TC72 , Tapo C121 , Tapo D210 , Tapo C660 KIT , TC71 , TC70 , KT100 , Tapo P306 , SW15 , Tapo C110P4 , TH11 , Tapo C110P2 , NC200 , KP303 , TP11 , TP10 , Tapo C246D , Tapo S220 , Tapo S500DM , Tapo T315 , Tapo S340 , Tapo C216 , Tapo C403 KIT , Tapo T310 , Tapo C212 , KC420WS , KS225 , Tapo H900 , Tapo D660 , Tapo P100MA , Tapo C210 , Tapo P110M , KS220 , Tapo C520WS , Tapo C211 , HS200P3 , Tapo H110 , Tapo C460 , Tapo L900-10 , EC70 , EC71 , KC100 , Tapo RV70 Omni , Tapo C410 KIT , KS225P3 , KC105 , Tapo C21A , Tapo S112 , Tapo C465 , KP400 , Tapo C225 , TLB61-20 , Tapo RVA400 , Tapo C220 , Tapo C100 , Tapo C101 , Tapo C222 , KP405 , KP401 , KL430E , KC110 , KL60 , EC60 , KC115 , Tapo C425 KIT
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Note:This troubleshooting FAQ is for the device that connected to the Tapo app. For matter devices, please kindly check this FAQ.
Case 1 Unable to link with Alexa
- Ensure your Tapo/Kasa and Alexa APP is up to date. It is recommended to try uninstalling and reinstalling the two apps that need to be lined.
- For Android phones, if you come to a web page instead of Alexa/Tapo/Kasa after starting the link procedure, please check your APP settings as be
- If you start the link in Alexa (enable the skill) but failed, please try to start the link in Tapo/Kasa APP > Me > Third-Party service.
- If you still can’t finish the link procedure, please contact TP-Link technical support and provide the exact time you fail to connect to Alexa.
Case 2 Cannot discover the device or some devices do not show up on Alexa app
- Speak the voice command "discover my devices" to rediscover the device.
- Disable and then re-enable the skill. Please refer to the steps below.
- Reset your Tapo/Kasa devices and re-link them in Tapo/Kasa app.
How to reset Camera: Kasa | Tapo
How to reset Bulb: Kasa | Tapo
How to reset Plug: Kasa | Tapo
- If your devices still can’t be discovered in Alexa app, please record the time of your last attempt to discover devices and contact TP-Link technical support.
Case 3 Fail to watch live stream in Alexa app/Echo Show
Note:Not all cameras support this feature.
- Disable Wi-Fi of your phone, and check if you can access the device via cellular data on Tapo/Kasa app. If not, please refer to the FAQ to troubleshoot.
- If you can successfully access the device on Tapo/Kasa app via cellular data, please record the time of the failed attempt and contact TP-Link technical support.
Case 4 Device is not responding to voice command
- Check if you can manually control the device on Alexa app. If not, please refer to troubleshooting steps in Case 5.
- Ensure that you logged in to the primary user account on the Alexa app. A Household account cannot control devices via voice commands. If you are unsure, use the voice command to have Alexa switch accounts: "Alexa, switch accounts".
Case 5 Cannot control device in Alexa app
- Disable Wi-Fi of your phone, and check if you can access the device via cellular data on Tapo/Kasa app. If not, please refer to the FAQ for device network troubleshooting.
- If you can successfully control the device on Tapo/Kasa app via cellular data, please record the time of your last attempt to manage the device in Alexa and contact TP-Link technical support.
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