Replacement & Warranty (Canada Only)

Dear Customers,

Thank you very much for purchasing TP-Link products. In order to protect your rights and interests, please read the following Warranty Policy carefully.

1. Limited Warranty
2. Warranty Period
3. Replacement Procedure
4. Appendix

Limited Warranty

TP-Link Canada Inc. (“TP-Link CA”) provides a limited warranty on all eligible TP-Link products purchased in the Canada. The limited warranty covers failures due to defects in material or workmanship on devices, antennas, and accessories*. Packaging, software products, and technical data are not covered under the limited warranty. The limited warranty is only applicable to the original purchaser of the product. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty. The maximum liability of TP-Link CA is equal to, and no higher than, the product's purchased price.

The limited warranty does not apply to reselling products.

TP-Link CA does not provide refunds under the limited warranty in any conditions. If the returned product is discontinued, TP-Link will replace it with a product of equivalent value and features. TP-Link CA does not provide international warranty services. Your TP-Link product is only covered by the warranty policy of the country where the product was originally purchased. If you need to ship the product back to the country of origin purchased for warranty services, you will be required to pay for two-way shipping.

Click here to view "Conditions that Disqualify Product from Warranty"

*Accessories: Please refer to TP-Link SOHO Accessories and TP-Link SMB Accessories in Warranty Period.

Warranty Period

For the warranty period of products purchased before January 1, 2016, please click on the link below.

Product type	Warranty Period
TP-Link SOHO Products	2-Year
TP-Link SMB Products	5-Year
TP-Link Other Products	1-Year

 

As of January 1, 2016, TP-LINK CA will provide a 2-Year warranty on our SOHO class products and a Limited Lifetime Warranty on our SMB class products.

Product type	Warranty Period
TP-Link SOHO & Smart Home Products	2-Year
TP-Link SOHO Accessories	1-Year
TP-Link SMB Products	Limited Lifetime Warranty*
TP-Link SMB Accessories	2-Year
TP-Link Outdoor Products	2-Year

 

*Limited Lifetime Warranty:

1. Products with Limited Lifetime Warranty are covered as long as the original purchaser owns the product, and for discontinued products, the Limited Lifetime Warranty will be limited to five (5) years from the end of sale date.

2. TP-Link CA will honor the Limited Lifetime Warranty for all SMB products purchased after January 1, 2016.

3. Internal fans and internal power supplies are covered under the Limited Lifetime Warranty. External power supplies, modules, and other accessories may be covered under a different warranty coverage than the host device. Please refer to TP-Link SMB Accessories for more information.

Replacement Procedure

Express Replacement

If you experience product defects within online/retail store warranty period (Please check with the specific retail/online stores for exchange policy), please First contact the online/retail store where you originally purchased the product(s) for replacement.

Normal Replacement

If your product(s) no long qualify under the online/retail store’s replacement policy, you may process it through TP-Link Canada's RMA program by following the steps below.

Click here to view detailed procedures for Common Service

Please Note:

• TP-Link CA may reject or return products without accessories or an assigned RMA number.
• If proof of purchase can't be provided, the purchase date shall be calculated three months from the product's manufacturing date and the product shall have the same warranty period.
• The three digits that make up the second to fourth digits of the Serial Number (SN) represent the manufacturing date (year and month). For example, a product with SN: 2151XXXXXXXXX, "151" represents the year of 2015 (15) and month of January (1). "15A" represents the year of 2015 (15) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the corresponding month.
  Note: For products manufactured before 2014, the first three digits of the Serial Number (SN) represent the manufacturing date (year and month), for example SN: 14AXXXXXXXXXX.
• TP-Link CA is not responsible for any damage occurred during shipping.
• TP-Link CA has no obligation to replace any products that are no longer covered under warranty.

Appendix:

1. The limited warranty stated above is only valid for products sold in Canada by TP-Link CA or its authorized resellers. Any additional warranty service agreed upon during purchase shall only be effective based on the contract signed by TP-Link CA.
2. None of any warranty service made by a distributor is covered by this warranty policy, and TP-Link CA shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
3. The limited warranty stated above does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by TP-Link CA authorized technicians, and external causes such as, but not limited to, water damage, extreme thermal or environmental conditions. TP-Link CA shall not be responsible to any accusation put forward by a third party.
4. No employee or representative of TP-Link CA or its affiliates or any third party is authorized to make any modification, extension, or addition to this warranty policy. If any term of this warranty policy is held to be illegal or unenforceable, the remaining terms of this warranty policy will remain in full force and effect.
5. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY TP-LINK CA PROVIDES FOR THE APPLICABLE TP-LINK PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TP-LINK CA EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE APPLICABLE TP-LINK PRODUCTS, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD STATED ABOVE.
6. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TP-LINK CA AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, " TP-LINK PARTIES") SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH ANY TP-LINK PRODUCTS OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A TP-LINK CA PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TP-LINK CA PARTIES' TOTAL LIABILITY IN CONNECTION WITH THE APPLICABLE TP-LINK PRODUCTS OR THIS WARRANTY POLICY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT.

Remarks: TP-Link Canada Inc. reserves all rights including, but not limited to, any interpretation and modification of and to this warranty policy.