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Гаранция за продуктите на TP-Link

Гаранционен срок и процедура за решаване на проблемите с дефектните продукти

Гаранционният срок за продуктите на TP-Link, дистрибутирани чрез официалните партньори на компанията, е следният:

  • 3 или 5 години за повечето продукти закупени след 01.06.2017 съгласно списъка по-долу – някои продукти имат различен гаранционен срок.
  • 2 години за всички продукти закупени преди 01.06.2017.

TL-WR841N (RO) има 3-годишна гаранция, независимо от датата на закупуване.

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Whole-Home Wi-Fi System
 Wi-Fi 7 Mesh System - 3 years
Deco BE95(3-pack) Deco BE95(2-pack) Deco BE95(1-pack) Deco BE85(2-pack) Deco BE85(1-pack)
Deco BE65(3-pack) Deco BE65(2-pack) Deco BE65(1-pack)    
 Wi-Fi 6 Mesh System - 3 years
Deco XE200(2-pack) Deco XE200(1-pack) Deco X95(2-pack) Deco X95(1-pack) Deco X80(3-pack)
Deco X80(2-pack) Deco X80(1-pack) Deco XE75 Pro(3-pack) Deco XE75 Pro(2-pack) Deco XE75 Pro(1-pack)
Deco XE75(3-pack) Deco XE75(2-pack) Deco XE75(1-pack) Deco X60(3-pack) Deco X60(2-pack)
Deco X60(1-pack) Deco X50 Pro(3-pack) Deco X50 Pro(2-pack) Deco X50 Pro(1-pack) Deco X50(3-pack)
Deco X50(2-pack) Deco X50(1-pack) Deco X20(3-pack) Deco X20(2-pack) Deco X20(1-pack)
Deco X10(3-pack) Deco X10(2-pack) Deco X10(1-pack)    
 Ceiling-Mount Mesh System - 3 years
Deco X50-PoE(3-pack) Deco X50-PoE(2-pack) Deco X50-PoE(1-pack)    
 Outdoor Mesh System - 3 years
Deco X50-Outdoor(1-pack)        
 Mesh System with IoT - 3 years
Deco Voice X20(3-pack) Deco Voice X20(2-pack) Deco Voice X20(1-pack)    
 Mesh System with BBA - 3 years
Deco BE65-5G(1-pack) Deco X80-5G(1-pack) Deco X50-5G(1-pack) Deco X50-4G(1-pack) Deco X20-4G(1-pack)
Deco X10-4G(1-pack)        
 Wi-Fi 5 Mesh System - 3 years
Deco S7(3-pack) Deco S7(2-pack) Deco S7(1-pack) Deco P9(3-pack) Deco P9(2-pack)
Deco M5(3-pack) Deco M5(2-pack) Deco M5(1-pack) Deco M4(3-pack) Deco M4(2-pack)
Deco M4(1-pack) Deco E4(3-pack) Deco E4(2-pack)    

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Wi-Fi Router
Wi-Fi 7 Router - 3 years
Archer BE900 Archer BE805 Archer BE800 Archer BE550 Archer GE800
Archer GE650        
Gaming Router - 3 years
Archer AX11000 Archer GX90 Archer AX6000    
 Wi-Fi 6 Router - 3 years
Archer AXE300 Archer AXE200 Omni Archer AXE95 Archer AXE75 Archer AX95
Archer AX80 Archer AX73 Archer AX72 Pro Archer AX72 Archer AX50
Archer AX55 Pro Archer AX55 Archer AX53 Archer AX20 Archer AX23
Archer AX10 Archer AX12      
 Wi-Fi 5 Router - 3 years
Archer C86 Archer C80 Archer C6U Archer C6 Archer C64
Archer C50 Archer C54 Archer C20 Archer C24  
 Wi-Fi 4 Router - 3 years
TL-WR841N TL-WR840N TL-WR844N TL-WR820N  
Desktop AP - 3 years
TL-WA3001 TL-WA1201 TL-WA801N    
 Air Router/Range Extender - 3 years
Archer Air R5(3-pack) Archer Air R5 Archer Air E5    
 3G/4G Wireless Router - 3 years
TL-MR3420 TL-MR3020      

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Range Extender
 Wi-Fi 7 Range Extender - 3 years
RE800BE RE655BE RE235BE    
 Wi-Fi 6 Range Extender - 3 years
RE900XD RE815XE RE705X RE700X RE605X
RE600X RE505X RE500X    
 Wi-Fi 5 Range Extender - 3 years
RE650 RE550 RE450 RE300 RE230
RE200 RE190      
 Wi-Fi 4 Range Extender - 3 years
TL-WA860RE TL-WA855RE TL-WA850RE TL-WA854RE  

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Powerline
 AV1300/AV2000 Powerline Adapter - 3 years
TL-WPA8631P KIT TL-WPA8631P TL-PA8030P KIT TL-PA8033P KIT TL-PA8010P KIT
 AV600/AV1000 Powerline Adapter - 3 years
TL-WPA7817 KIT TL-WPA7617 KIT TL-WPA7617 TL-WPA7517 KIT TL-WPA4220 KIT
TL-WPA4220 TL-PA7017P KIT TL-PA7017P TL-PA7017 KIT TL-PA7017
TL-PA4010P KIT TL-PA4010 KIT      
 LTE/5G Gateway - 3 years
Archer NX200 Archer MX700 Archer MR600 Archer MR500 Archer MR400
Archer MR200 TL-MR100 TL-MR6400    
Mobile Wi-Fi - 2 years
M7650 M7450 M7350 M7200 M7000

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Adapter
 Wi-Fi 6 USB Adapter - 3 years
Archer TXE70UH Archer TXE50UH Archer TX50UH Archer TX21UH Archer TX20U Plus
Archer TX20U Nano Archer TX20U      
 Wi-Fi 5 USB Adapter - 3 years
Archer T9UH Archer T4U Plus Archer T4U Archer T3U Plus Archer T3U
Archer T3U Nano Archer T2UB Nano Archer T2U Plus Archer T2U Archer T2U Nano
Archer T600UB Nano        
 Wi-Fi 4 USB Adapter - 3 years
TL-WN822N TL-WN821N TL-WN823N TL-WN727N TL-WN725N
TL-WN722N        
 PCI-E Adapter - 3 years
Archer TBE550E Archer TXE75E Archer TXE72E Archer TX3000E Archer TX50E
Archer TX20E Archer T6E Archer T5E Archer T4E Archer T2E
TL-WN881ND TL-WN781ND TX401 TX201 TG-3468
 USB to Ethernet Adapter - 2 years
UE330C UE330 UE306 UE300C UE300
UE200        
 Bluetooth USB Adapter - 2 years
UB500 UB400      

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Accessories
USB Hub - 2 years
UH720 UH700 UH400    
Other accessories - 2 years
HA100        

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Home Security
 Tapo Smart Security Camera - 2 years
Tapo C480D KIT Tapo C460D KIT Tapo C429G KIT Tapo C428 KIT Tapo C426 KIT
Tapo C425 KIT Tapo C410 KIT Tapo C720 Tapo C425(4-pack) Tapo C425(2-pack)
Tapo C425 Tapo C420S2 Tapo C420S1 Tapo C400S2 Tapo C400S1
Tapo C420 Tapo C410 Tapo C585D Tapo C561 Tapo C525WB
Tapo C501GW Tapo C520WS Tapo C510W Tapo C500 Tapo C325WB
Tapo C320WS Tapo C310P2 Tapo C310 Tapo C840 Tapo C265
Tapo C225 Tapo C220 Tapo C202 Tapo C210P2 Tapo C211
Tapo C210 Tapo C200P2 Tapo C200 Tapo C125 Tapo C120
Tapo C113 Tapo C110 Tapo C103 Tapo C100  
 Smart Hub - 2 years
Tapo H900 Tapo H500 Tapo H200 Tapo H100  
 Home Security Accessories - 2 years
Tapo A201 Tapo A200 Tapo A100    
 Smart Video Doorbell - 2 years
Tapo D235 Tapo D230S1 Tapo D210 Tapo D130  
 Smart Sensor - 2 years
Tapo T100 Tapo T110 Tapo T300 Tapo T310 Tapo T315
 Tapo Smart Strip Light - 2 years
Tapo L930-10 Tapo L930-5 Tapo L920-5 Tapo L900-10 Tapo L900-5
 Tapo Smart Bulb - 2 years
Tapo L630(4-pack) Tapo L630(2-pack) Tapo L630 Tapo L610(4-pack) Tapo L610(2-pack)
Tapo L610 Tapo L535E Tapo L530E(4-pack) Tapo L530E(2-pack) Tapo L530E
Tapo L520E Tapo L510E(4-pack) Tapo L510E(2-pack) Tapo L510E  
 Tapo Smart Plug - 2 years
Tapo P300 Tapo P400M Tapo P115M Tapo P110M Tapo P100(4-pack)
Tapo P100(2-pack) Tapo P100(1-pack) Tapo P110(4-pack) Tapo P110(2-pack) Tapo P110
Tapo P115(4-pack) Tapo P115(1-pack)      
 Tapo Smart Switch - 2 years
Tapo S220 Tapo S210 Tapo S200D Tapo S200B  
 Kasa Smart Climate - 2 years
KE100 KE100 KIT      

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Omada
Business Wi-Fi - 5 years
EAP783 EAP773 EAP770 EAP690E HD EAP680
EAP683 LR EAP673 EAP670 EAP660 HD EAP650-Outdoor
EAP650 EAP653(5-pack) EAP653 EAP655-Wall EAP650-Wall
EAP625-Outdoor HD EAP623-Outdoor HD EAP620 HD EAP610-Outdoor EAP610
EAP613(5-pack) EAP613 EAP615-Wall EAP265 HD EAP245(5-pack)
EAP245 EAP235-Wall EAP230-Wall EAP215-Bridge KIT EAP211-Bridge KIT
EAP225-Outdoor EAP225 EAP223 EAP115-Bridge KIT EAP113-Outdoor
EAP115 EAP115-Wall EAP110-Outdoor EAP110  

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Managed Switch
 L3 Managed Switch - 5 years
SG6654XHP SG6654X SG6428XHP SG6428X  
 L2+ Managed Switch - 5 years
SX3032F SX3016F SX3008F SX3206HPP SG3428XPP-M2
SG3218XP-M2 SG3210XHP-M2 SG3210X-M2 SG3452XP SG3452X
SG3428XMP SG3428X-M2 SG3428X-UPS SG3428X SG3428XF
SG3452P SG3452 SG3428MP SG3428 SG3210
 Smart Managed Switch - 5 years
SG2210XMP-M2 SG2428P SG2218P SG2218 SG2016P
SG2210MP SG2210P SG2008P SG2008 SG2005P-PD
SL2428P        

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Unmanaged/Easy Smart Switch
 Easy Smart Switch - 5 years
DS1024GE DS1016GE DS116GE DS108GE DS105GE
 Unmanaged PoE Switch - 5 years
DS1018GMP DS110GMP DS108GP DS106GPP DS105GP
DS111P DS106P      
Unmanaged 5/8P MultiGiga-Switch - 5 years
DS1008X DS105X DS108G-M2 DS105G-M2  
 Unmanaged 16/24/48P Giga-Switch - 5 years
DS1024G DS1016G      
 Unmanaged 5/8P Giga-Switch - 5 years
DS108G DS105G      

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Business Router - 5 years
ER8411 ER7212PC ER707-M2 ER706W-4G ER706W
ER7206 ER605W ER605    
NSS - 5 years
OC200 OC300      

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Business accessories
 PoE Adapter - 5 years
POE380S POE170S POE260S POE160S POE150S
POE10R POE10E POE4824G POE4818G POE2412G
Media Converter - 5 years
MC220L MC210CS MC200CM MC112CS MC111CS
MC100CM MC110CS FC311A-20 FC311B-20 FC311A-2
FC311B-2 FC111A-20 FC111B-20 FC111PB-20  
Fiber Module - 5 years
SM5310-T SM5220-1M SM5220-3M SM5110-SR SM5110-LR
SM331T SM311LS SM311LM SM321A SM321B
SM321A-2 SM321B-2      
 Chassis Accessories - 5 years
MC1400 FC1420 PSM900-AC PSM550-AC MCRP100
RackMount Kit-13 RackMount Kit-19      

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Managed Switch
 L2+ Managed Switch - 5 years
TL-SX3206HPP TL-SX3016F TL-SX3008F TL-SG3428XPP-M2 TL-SG3210XHP-M2
TL-SG3452XP TL-SG3452X TL-SG3428XMP TL-SG3428X-M2 TL-SG3428X-UPS
TL-SG3428X TL-SG3428XF TL-SG3452P TL-SG3452 TL-SG3428MP
TL-SG3428 TL-SG3210      
 Smart Managed Switch - 5 years
TL-SG2428P TL-SG2218P TL-SG2218 TL-SG2016P TL-SG2210MP
TL-SG2210P TL-SG2008P TL-SG2008 TL-SL2428P  

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Unmanaged/Easy Smart Switch
 Unmanaged/Easy Smart Switch - 5 years
TL-SG1428PE TL-SG1218MPE TL-SG1016PE TL-SG1210MPE TL-SG108PE
TL-SG105MPE TL-SG105PE TL-SG105PP-M2 TL-SG1218MP TL-SG116P
TL-SG1210PP TL-SG1210MP TL-SG1210P TL-SG1008MP TL-SG1008P
TL-SG1006PP TL-SG1005P TL-SG1005P-PD TL-SG1005LP TL-SL1226P
TL-SL1218MP TL-SL1218P TL-SL1311MP TL-SL1311P TL-SF1009P
TL-SF1008P TL-SF1008LP TL-SF1006P TL-SF1005P TL-SF1005LP
LS1210GP LS108GP LS105GP LS109P LS106LP
LS105LP        
Easy Smart Switch - 5 years
TL-SG1024DE TL-SG1016DE TL-SG116E TL-SG108E TL-SG608E
TL-SG105E TL-SG605E      
 Unmanaged 5/8P MultiGiga-Switch - 5 years
TL-SG1024DE TL-SG1016DE TL-SG116E TL-SG108E TL-SG105E
TL-SX1008 TL-SX105 TL-SG108-M2 TL-SG105-M2  
 Unmanaged 16/24/48P Giga-Switch - 5 years
TL-SG1048 TL-SG1024 TL-SG1024D TL-SG1024S TL-SG1016
TL-SG1016D TL-SG116      
 Unmanaged 5/8P Giga-Switch - 5 years
TL-SG1008 TL-SG108 TL-SG105 LS108G LS105G
Unmanaged 5/8P Giga-Switch - 3 years
TL-SG1008D TL-SG1005D LS1008G LS1005G  
 Unmanaged 16/24/48P 10/100M Switch - 3 years
TL-SF1048 TL-SF1024 TL-SF1024D TL-SF1024M TL-SF1016
TL-SF1016DS TL-SF1016D      
 Unmanaged 5/8P 10/100M Switch - 3 years
TL-SF1008D TL-SF1005D LS1008 LS1005  
Business Router - 5 years
TL-R480T+ TL-R470T+      
Pharos outdoor series - 3 years
CPE710 CPE610 CPE605 CPE510 CPE220
CPE210        

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Business accessories (EOL)
 PoE Adapter - 5 years
TL-POE170S TL-POE260S TL-POE160S TL-POE150S TL-POE10R
TL-POE10E TL-POE4824G TL-POE4818G TL-POE2412G  
 Media Converter - 5 years
TL-FC311A-20 TL-FC311B-20 TL-FC311A-2 TL-FC311B-2 TL-FC111A-20
TL-FC111B-20 TL-FC111PB-20      
 Fiber Module - 5 years
TL-SM5310-T TL-SM5220-1M TL-SM5220-3M TL-SM5110-SR TL-SM5110-LR
TL-SM331T TL-SM311LS TL-SM311LM TL-SM321A TL-SM321B
TL-SM321A-2 TL-SM321B-2      
 Chassis Accessories - 5 years
TL-MC1400 TL-FC1420 TL-MCRP100    

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ESBU
IP Camera - 5 years
VIGI C540S(4mm) VIGI C485(2.8mm) VIGI C455(2.8mm) VIGI C445(2.8mm) VIGI C385(2.8mm)
VIGI C385(4mm) VIGI C355(4mm) VIGI C340S(4mm) VIGI C345(4mm)  
IP Camera - 3 years
VIGI C540-4G(4mm) VIGI C540V VIGI C540-W(4mm) VIGI C540(4mm) VIGI C450(2.8mm)
VIGI C450(4mm) VIGI C440-W(4mm) VIGI C440(2.8mm) VIGI C440(4mm) VIGI C430(2.8mm)
VIGI C430(4mm) VIGI C350(2.8mm) VIGI C350(4mm) VIGI C350(6mm) VIGI C340-W(4mm)
VIGI C340(2.8mm) VIGI C340(4mm) VIGI C340(6mm) VIGI C330(2.8mm) VIGI C330(4mm)
VIGI C330(6mm) VIGI C250(2.8mm) VIGI C250(4mm) VIGI C240(2.8mm) VIGI C240(4mm)
VIGI C230(2.8mm) VIGI C230(4mm) VIGI C440I(2.8mm) VIGI C440I(4mm) VIGI C430I(2.8mm)
VIGI C430I(4mm) VIGI C420I(2.8mm) VIGI C420I(4mm) VIGI C340I(2.8mm) VIGI C340I(4mm)
VIGI C340I(6mm) VIGI C330I(2.8mm) VIGI C330I(4mm) VIGI C330I(6mm) VIGI C320I(2.8mm)
VIGI C320I(4mm) VIGI C320I(6mm) VIGI C240I(2.8mm) VIGI C240I(4mm) VIGI C230I(2.8mm)
VIGI C230I(4mm) VIGI C220I(2.8mm) VIGI C220I(4mm) VIGI C230I Mini(2.8mm)  
 Network Video Recorder - 5 years
VIGI NVR4032H VIGI NVR2016H-16MP-4TB VIGI NVR2016H-16MP VIGI NVR2016H-16P VIGI NVR2016H
VIGI NVR1016H VIGI NVR1008H VIGI NVR1008H-8MP VIGI NVR1008H-8P VIGI NVR1004H-4P-2TB
VIGI NVR1004H-4P VIGI NVR1104H-4P VIGI NVR1004H    
 Surveillance Accessories - 2 years
VIGI SP9030 VIGI SP6030 VIGI SP6020    

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Изключения от гаранционните условия

За да видите случаите, които не са обхванати от гаранционната процедура, моля, натиснете тук.

Приложение

  • Гаранцията, предоставена от TP-Link, е отделна и в допълнение към правата по закон на потребителите, които те притежават чрез приложимите национални и европейски закони, уреждащи продажбите на потребителски стоки. Следователно, тази гаранция не засяга или заменя правата на потребителите, съгласно текущото законодателство.
  • Никоя от допълнителните гаранционни услуги, предлагани от продавача, не се покрива от тази гаранционна политика и TP-Link не носи отговорност за тези допълнителни услуги. За да се възползвате от всяка услуга, включена в гаранцията, предоставена от продавача, и / или други допълнителни гаранционни политики, моля, запазете всички документи, получени по време на покупката
  • За каквито и да било преки или косвени щети, които са засегнали нормалната работа на продукта, TP-Link ще носи отговорност само за задълженията, предвидени от приложимия закон.
  • TP-Link няма да носи отговорност за загуби, дължащи се на неправилно използване на приложения и конфигурации, нито ще отговаря на изявления, направени от трети страни.
  • TP-Link си запазва всички права, включително, но не ограничено до, всякакви интерпретации и промени на тази гаранционна политика

TP-Link не предоставя международно гаранционно обслужване. Вашият продукт на TP-Link се покрива само от гаранционната политика на държавата, в която продуктът е закупен първоначално. Ако трябва да изпратите продукта си обратно в държавата, където първоначално сте закупили продукта за гаранционно обслужване, ще трябва да платите  таксите за доставка и в двете посоки.

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