Why Can't I View the Live stream of the VIGI Camera Continuously?

VIGI C400HP , VIGI C340HPWSM , VIGI C540HPWSM , InSight S345-4G , VIGI C540V , VIGI C540S , VIGI C250 , VIGI C450 , VIGI C440HPWSM-4 , VIGI C330 , VIGI C330I , VIGI C455 , VIGI C440HWSM-W4 , VIGI C230I Mini , VIGI C580-W , VIGI C340 , VIGI C540-4G , VIGI C340-W , VIGI C540 , VIGI C385 , VIGI C420 , VIGI C430I , VIGI C220I , VIGI C240I , VIGI C440-W , VIGI C540HWSM-W4 , InSight S445ZI , VIGI C340S , VIGI NK4P-T4425-2T , VIGI C540-W , VIGI C230 , VIGI C350 , VIGI C300P , VIGI C430 , VIGI C355 , InSight S345ZI , VIGI C320I , VIGI C340I , VIGI C580-4G , VIGI C420I , InSight S245ZI , VIGI C340HWSM-W4 , EasyCam C320 , VIGI C300HP , VIGI C240 , VIGI C485 , VIGI C400P , VIGI C440 , VIGI C440I , VIGI C445 , VIGI C230I
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Note: Always ensure the camera firmware is up-to-date and you are running the latest VIGI app on your phone.
In certain business scenarios, there may arise a need for customers to consistently access the live stream functionality of the VIGI camera. For instance, it could be crucial for business owners to monitor their parking lot or their shop while simultaneously attending to other responsibilities, such as checking the warehouse and inventory. However, it is imperative to ensure that both your monitoring device and the camera are connected to the same wireless network, while also verifying the strength and stability of the signal on both devices.
However, some customers may realize that they cannot watch the camera live stream continuously and they were prompted to continue the viewing after several minutes. Try to troubleshoot by following these steps:
Step 1. Confirm and ensure both your monitoring phone and the camera are connected to your home Wi-Fi. You can disable cellular data on the phone if necessary.
Step 2. Ensure there is no special setting on your routers, access point, or CPE, try to turn off 802.1Q VLAN (or Guest Network) and Access Control List (ACL) on the router that may block the local communication between the camera and your phone.
Step3. For IOS 14 devices, allow 'Local Network' permission for the VIGI app on IOS devices.
Why do I need to give local access permission to TP-Link apps in IOS 14?
Step 4. If your monitoring phone and the camera are connected to different Wi-Fi networks, which means you are viewing the camera remotely. In this circumstance, the camera live stream needs to be uploaded to the TP-Link Cloud server first and your phone then downloads and plays it as a live stream. Upon this point, continuous live streaming strains your network bandwidth, and it might cause data allowance overages, which is also inconsistent with the advocacy of energy conservation. And there will be a time limitation for the live streaming and you will be prompted to continue the viewing. To continue the stream, simply press YES/CONTINUE to continue the stream.
(As a product family of professional networking and business security camera, VIGI cameras do not support smart home assistants like Google Alexa to view live pictures or play back videos)
VIGI cameras don’t miss any action, even when you aren’t there to view the stream. Features like local recording with a microSD card or VIGI NVR, motion detection notifications, and alarms that all the action in your camera’s field of view is recorded. (Some features may vary depending on the model you have. Refer to the specs of your model.)
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