Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
For SZ-DWS02
How to add the sensor to the Deco network?
Launch the Deco app, tap the Add icon at the upper right corner, choose Smart Devices -> Sensors -> Door/Window Sensor (Securifi) -> NEW DEVICE.
Remove the sensor cover, then press the Join/Reset button for less than 1 second.
Tap NEXT when the LED is blinking, the app will say Searching…
Wait up to 60 seconds until the device is discovered. If not, tap SCAN AGAIN.
When the device is discovered, tap NEXT and choose a location for it. Then tap DONE, and the device will list on the app.
Put the cover back on the sensor.
How to reset the sensor?
Remove the back of the sensor.
Press and hold the “Join/Reset” button (C) for 15 seconds until the green LED (D) lights up briefly.
Note: If the device fails to reset, please refer to the setup guide of the device’s manufacturer for more information.
For SZ-DWS04_SF/SZ-DWS04
How to add the sensor to the Deco network?
Launch the Deco app, tap the Add icon at the upper right corner, choose Smart Devices -> Sensors -> Door/Window Sensor (Securifi) -> NEW DEVICE.
Remove the sensor cover.
Press the Join/Leave button for less than 1 second.
Depress the tamper switch for 3 seconds before inserting the battery. Insert the included battery. Release the tamper switch while the LED is illuminated.
Tap NEXT when the LED is blinking, the app will say Searching…
Wait up to 60 seconds until the device is discovered. If not, tap SCAN AGAIN.
When the device is discovered, tap NEXT and choose a location for it. Then tap DONE, and the device will list on the app.
Reattach the cover of the sensor and make sure it snaps in place properly.
How to reset the sensor?
Open the case backing and remove the battery (A) from the sensor.
Keep the tamper switch (B) pressed while re-inserting the battery (A) and release it while the LED is illuminated.
Note: If the device fails to reset, please refer to the setup guide of the device’s manufacturer for more information.
Troubleshooting
Fail to add the sensor / the sensor is offline/unreachable
Move the sensor closer to the Deco router;
Avoid physical obstructions and radio interference in the surrounding area;
Reset the sensor and re-add it to the Deco network.
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